Last updated 11 November 2026
Payments, accounts and introductions
GC Partners provides the payment service, and is responsible for regulated activity carried on by Globe FX. Send a complaint about a payment, an account, an exchange rate, or the way you were introduced to that service to GC Partners.
- Email: complaints@gcpartners.co or info@gcpartners.co
- Phone: 0203 763 9870
- Post: 6th Floor, One New Change, London EC4M 9AF
Their published terms say they will acknowledge a complaint within 48 hours and reply within 15 business days. If they cannot send a final response in that time, they should tell you why and when you will get one. A final response should follow within 35 business days.
The procedure is in their terms: private clients and business clients.
Financial Ombudsman Service
If you are unhappy with the final response from GC Partners, or the time allowed has passed without one, you may be able to refer the complaint to the Financial Ombudsman Service. They decide whether they can look at it.
- Website: https://www.financial-ombudsman.org.uk/make-a-complaint
- Phone: 0800 023 4567
- Email: complaint.info@financial-ombudsman.org.uk
- Post: Exchange Tower, London E14 9SR
This website, and Globe FX itself
If the complaint is about this website, or about something that is not the payment service, write to Globe FX. We will acknowledge it and tell you how we will look into it. A complaint that is only about the website may not be one the Financial Ombudsman Service can consider. If it is really about the payment service, we will pass it to GC Partners.
- Email: admin@globefx.co.uk
- Post: Unit A310 Liverpool Business Centre, 25 Goodlass Road, Liverpool L24 9HJ, United Kingdom